Contact Us

Secure contact channels

This form changes what you should and should not share with us. It is a general enquiry channel, not a secure gateway for your personal or financial information. Never send bank details, card numbers, wallet addresses, passwords, PINs, or scans of identity documents through this form. No website can guarantee the confidentiality of unencrypted form submissions, and no legitimate support team will ever ask you to transmit such material this way.

If you have already sent sensitive information through the form, contact the site administrators using the official channels shown elsewhere on this page and request that the message be deleted. Do not assume that a form submission is private; treat it as you would a postcard.

Language of correspondence

The editorial team reads and replies in English. Submissions in other languages may go unanswered or be returned for clarification. Write your message in plain English, keep it to one topic, and include a working return address so the team can reach you. Messages without a valid return address cannot be actioned.

Gambling-related difficulties

If you are experiencing problems with gambling, the contact form is not the right place to seek help. The site cannot provide counselling, financial advice, or crisis support. Instead, contact a dedicated gambling-help organisation in New Zealand. These services operate independently of the casino and offer confidential support, including self-exclusion guidance and tools to set deposit limits.

For account-specific matters, such as a request to close your account or to activate self-exclusion, direct your enquiry through the casino’s official support channels rather than this form. The editorial team does not manage player accounts and cannot act on your behalf.

Any correspondence sent through this form is handled solely by the review site’s staff. The casino operator does not receive messages submitted here, and the team cannot forward them. If your matter concerns a bet, a withdrawal, or a bonus, contact the operator directly.

Messages are stored only as long as necessary to resolve your enquiry. Do not include third-party personal data, and do not attach files unless the team has specifically asked for them. The team will not respond to abusive, threatening, or unlawful content, and reserves the right to disregard such submissions without notice.